Startup Plan : Buy One get One Free User Licence Billed Annually
Organizations focusing on customer experience have a return that is three times greater than CX laggards. (BARE International, 2020)
ROI is 3 times greater than investment on customer support desk i.e not having service desk at place in the operation is costing 3 times more than investing on service desk.
Borg Desk empowers its customer by powerful knowledge base portal that helps their customers without need of service agents. Every customer's historical timeline information availability helps service agents to provide desired support needed by customers without asking past data from customers & this also helps in enhance productivity of Agents.
Customers say that good customer service means finding the information they need without the need to contact anyone (12%), being assisted by a knowledgeable representative (31%), not having to repeat their data (21%), and resolving their problem in a single interaction (33%). (Microsoft, 2019)

Key Features of BorgSuite Customer Support Desk

Multi-Communication channels
We Online Ticketing System, Chat, email communication it ensures high degree of customer satisfaction)
Ticket Escalation
We Online Ticketing System, Chat, email communication it ensures high degree of customer satisfaction)
Ticket Priorities
They can be named as Critical Priority, High Priority, Medium Priority, Very Low priority. Priorities can be defined by the financial impact of the issue for the customer.
Ticket Monitoring
We Online Ticketing System, Chat, email communication it ensures High degree of customer satisfaction)
AMC Management
SMS & Email alert is sent to both customer & company before the expiry of the contract to remind for renewal of the same.
Ticket Reopen
If Company’s service team has provided an appropriate solution & the Ticket is closed, the customer always has the right to reopen the same ticket if a reply/resolution is not found satisfactory.

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Why do people love BORG ERP?

CRM Solution in Delhi
Ashok Waswani

CEO at Net Sanchar

Sep 21, 2017

I am using this software for almost 1 and half years from now.  The best part of the Team is, they understand what is to deliver. Whenever we have any issue for anything like adding a new API, or adding any new third-party connectivity, for this kind of connectivity, it is a matter of few hours only hats off to the Borg Suite Team..!! That is why I have gone to 100 user license to add all my distribution team onto this platform....

Verified Source -

CRM Solution in Delhi
Santosh Kumar Sharma

Founder at RP  Infotech

Great tool for Business Management and Tracking

Apr 09, 2018

Thanks for Borg Suite Team to build such amazing Business Application ERP with User-friendly Interface. Being an Integrated with all key vertical operations, We are able to deploy BORG for our all processes. SMS & Email Notifications and Business Reports are really very useful for us. We would appreciate Borg Suite's team for their unbelievable effort to help us in this regards.

Verified Source -

CRM Solution in Delhi
Brijesh Pandey

MD at

Great tool for Automation, Automatic Notification & Business Reports

Mar 14, 2018

Since We were a start-up company, Goodpick Borg Suite made easy to manage & Track our entire business day to day Processes which is now easy to track every team performance in real time & removed all excel sheet work. First of all, we would like to thank "Borg Software Suite" which gave us such amazing featured business application wherein we have managed our accounts & entire sales pipeline including distributors in a professional way. Excellent Team & Service.

CRM Solution in Delhi
Anil Sahu

Founder at Verz Technologies

Salesreporting helped me to track employee

Sep 23, 2017

I had been using this application for last 1 year and a half, PORS I easy to understand, Use, Sales people reporting which was nightmare for me became easy after using this application, now I can access report from anywhere. CONS was its Design Part which they have updated with new version release. So rating it 4.5/5



CRM Solution in Delhi
Majhar Mulani

Director at MDTS Technology Pvt Ltd

Goodpick SMS Gateway is reliable and we can authenticate

Sep 18, 2017

Goodpick SMS Gateway is reliable and we can authenticate and ensure that our all data will be secure. We selected cloud-based SMS Gateway module due to scalability. Goodpick SMS Gateway is a perfect Value Adding Partner for our Organization!



CRM Solution in Delhi
Pravesh Kumar Goel

IT-Head Delhi at Arya Samajh Pratinidhi Sabha

Provide reliable, authenticate and ensure services

Oct 04, 2017

Goodpick provides a reliable, authenticate and ensure secure services. We selected SMS Gateway module till there is no issue to send SMS to our client... Goodpick SMS Gateway is a perfect as a Partner for our Organization...



CRM Solution in Delhi
Dr. GD Bhargava

Founder at Our Brain Our Life

I GD Bhargava would like to place on record our appreciation for KP Singh for Goodpick Technologies Pvt Ltd. I require CRM & SMS Gateway solution for my website urgently. Me & KP Singh have detailed discussion over the same in terms of price & delivery time. He understood my requirement & suggested best solution in stipulated time. I would sat CRM & SMS gateway Solution was excellent.

 I wish KP Singh go Goodpick Technologies Pvt Ltd all the very best for their future endeavours and would highly recommend in the circle of  influence for any of CRM & SMS Gateway solution needs.

CRM Solution in Delhi
Mr Vishal Rustagi

Founder & CEO at PTS Pvt Ltd

I would like to place on record our appreciation for Goodpick Technologies Pvt Ltd. We find the Borg software is an amazing software tool for business. We are using it's Sales & Marketing Module, HR Module & are planning to implement other modules. Now we are capturing all leads in to BORG. Follow ups & Lead Tracking has become very easy followed by possibility of high conversion. Business became online & receive daily automatic email & SMS Alerts. Now as a CEO, I can track my business from every where 24x7.

 I recommend BORG to CEOs who want to manage & automate their business process, I wish KP Singh & his team at Goodpick Technologies Pvt Ltd the very best for the future & would gladly recommend them  to my friends, Customers & Business Associates.

CRM Solution in Delhi
Ms CS Shweta Gupta

Founder & CEO at Muds Management Pvt Ltd.

I would like to place on record my heartiest appreciation for Mr KP Singh of Goodpick Technologies Pvt Ltd. For providing his commendable support services in implementation of BORG Software. We were planning to move on CRM on from Google Sheets for data security and then we opt for BORG Software and I am still not able to believe that We have transitioned so smoothly. Whatever mess me or my team created during the process has been handled very smoothly by Mr KP Singh & All issues acted day & night.
I would make all endeavours  to recommend to you with full confidence & wish you very best in all spheres of your life.

CRM Solution in Delhi
Anubhav Bharadwaj

CEO at Studio Image Works

I must say they've automated our entire workflow management within 12 weeks. Now its been 6 months and we have reduced our expenses of managing task.

This review is from Google Business.





CRM Solution in Delhi
Pradumn Bhatnagar

Business Head at Analytics Investment, Bangalore, India

Great CRM Services. Easy to learn to operate and the website design is plain and simple. 10/10 would recommend

This review is from Google Business




CRM Solution in Delhi
Meenu Mukherjee

Sr. Insurance Advisor at SOHO Insurance

Very efficient, supportive and co-operative staff. Excellent experience. It was a pleasure working with Mr.K. P. Singh, Sanyokta, Supriya and Saurabh of Goodpick Technologies. Thank you so much.

This review is from Google Business





CRM Solution in Delhi
Ramkrishna Dwivedi

Founder & CEO at Mercy Appliances Pvt. Ltd.

Very fruitful software to manage business. Best part Service Team is very cohesive.

This Review is from Google






CRM Solution in Delhi
Deepak Sharma

COO at SkyLaba Solutions India Pvt. Ltd

Very Effective and Comprehensive Business tool supported by an efficient and responsive support Team

This Review is from Google Business.






CRM Solution in Delhi
Dilip Kumar

Founder & CEO at Grow

Best company for CRM. Supportive Staff with fast response.

This review is from Google Business






CRM Solution in Delhi
Sanjeev Aul

Founder & CEO at Kaagazz

Good Product and support team.

This review is from Google Business








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