BORG offers enterprise support ranging from consultation, Implementation & Operation from remote assistance to on-site.
Just to ensure more satisfaction of customers, BORG has appointed Business Partners in your area to provide quick access to the solution.
BORG’s customer can be connected to Support team through various channels like Mail, Chat, Telephone & On-line support tickets as per their convenience throughout the licensed Period.
Knowledge base consists of full product information at a place in the form of FAQ. It provides assistance from Pre & Post implementation of all Goodpick Applications software. It supports from quick setup to smooth operation during the whole life cycle of the application.
One of the most effective support channel wherein both sided conversation is well drafted & can be used as a data for analysis. BORG Support Module is configured with product/Service based Service Level Agreement (SLA) in which Company is bound to respond within pre-set time interval for the type of incident reported. It generates unique ticket number for each reported incident which helps us track nature of incidents in order to avoid re-occurrence of the same pro-actively.