BorgSuite offers enterprise support ranging from Consultation, Implementation & Operation from remote assistance to on-site.
Just to ensure more satisfaction of customers, BorgSuite has appointed Business Partners in your area to provide quick access to the solution.
BorgSuite customers can be connected to the Support team through various channels like Mail, Chat, Telephone & Online Support tickets as per their convenience throughout the licensed period.
The knowledge base consists of full product information at a place in the form of an FAQ. It provides assistance from Pre & Post implementation of all Goodpick Applications software. It supports from quick setup to smooth operation during the whole life cycle of the application.
One of the most effective support channels wherein both-sided conversation is well-drafted & can be used as data for analysis. BorgSuite Support Module is configured with product/Service based Service Level Agreement (SLA) in which the Company is bound to respond within the pre-set time interval for the type of incident reported. It generates a unique ticket number for each reported incident which helps us track the nature of incidents to avoid re-occurrence of the same pro-actively.