IT Network & Cable Distribution
The Client: Net Sanchar
Net Sanchar is one of the pioneer companies in the field of Network Solutions to SMEs & Corporate in India. As a part of Expansion & improve customer base, Company was looking for cost effective right tool to manage & Track day to day Business Processes & improving lead conversion along with better customer support.
Having a large distribution Network, It became difficult to boost Distributor’s Morale by working & supervising them very closely to acquire more customers. Being a service industry, One of their key jobs was to provide excellent customer support. Effective Support plays better role in customer’s retention.
Therefore Netsachar Needed Cloud Software as a right business tool which could
- Track & Management distributor’s Leads
- Provide them separate Missed Call Numbers
- Provide Excellent customer support
- Manage day to day Business Processes
- Generate business analytic
Solutions & Benefits:
Borg Software Suite provided integrated process management and tracking including employee, distributors & analytical reports. Multiple Missed call integration for each distributor.
NetSanchar Enjoyed the Following Benefits:
- Managed end to end business work flow
- Able to track distributor’s business
- Being integrated software, no need to opt for any other software. Borg is common platform for all such as internal & external entities-Customers, Channels, employee, CXOs, Analysts etc as well as for all business lines including Accounting, Sales & Marketing, Service Desk, Inventory, Supply chain Management & Human Resource.