The Client: Net Sanchar

Net Sanchar is one of the pioneer companies in the field of Network Solutions to SMEs & Corporate in India. As a part of Expansion & improve customer base, Company was looking for cost effective right tool to manage & Track day to day Business Processes & improving lead conversion along with better customer support.

Challenges:

Having a large distribution Network, It became difficult to boost Distributor’s Morale by working & supervising them very closely to acquire more customers. Being a service industry, One of their key jobs was to provide excellent customer support. Effective Support plays better role in customer’s retention.

Therefore Netsachar Needed Cloud Software as a right business tool which could

1. Track & Management distributor’s Leads
2. Provide them separate Missed Call Numbers
3. Provide Excellent customer support
4. Manage day to day Business Processes
5. Generate business analytic

Solutions & Benefits:

Borg Software Suite provided integrated process management and tracking including employee, distributors & analytical reports. Multiple Missed call integration for each distributor.

NetSanchar Enjoyed the Following Benefits:

1. Managed end to end business work flow
2. Able to track distributor’s business
3. Being integrated software, no need to opt for any other software. Borg is common platform for all such as internal & external entities-Customers, Channels, employee, CXOs, Analysts etc as well as for all business lines including Accounting, Sales & Marketing, Service Desk, Inventory, Supply chain Management & Human Resource.