The Client: Integrated Office Equipment & Solutions Pvt Ltd

IOESPL is a well-known trader and service provider of Office Automation IT products manufacture by multinational brand such as Canon, Panasonic, Brother etc. having a Regd. Office in Delhi and Branch Office in Gurgaon. Company is known for quick & effective IT support to its customers.

Challenges:

IOSESP is facing difficulties in Lead reporting, Management & Tracking followed by very low conversion rate. Service request reporting through telephone calls becomes big challenge in tracking & closing of the same to ensure customer satisfaction.

Therefore they needed a integrated software so that they could

1. Get Reporting, Managing & Tracking of sales & service leads
2. Be able to supervise from remote office
3. Report service request directly automatic to the service desk
4. Track service request status easily by round the clock
5. Prioritize the request by seniors if required
6. Ensure customer satisfaction by analyzing tickets transactions history
7. Evaluate team members performance
8. Data availability round the clock results elimination of excel sheet circulation

Solutions & Benefits:

BORG Suite provided integrated software to IOESPL wherein customer reported incidents can be recorded & tracked in real time followed by Customer Management, Customer auto communication, Auto SMS & Email notification to customers, Lead Management, Lead follow up, Lead tracking etc.

IOESPL enjoyed the following benefits:

1. Track & Analyze receivables & payables
2. Was able to track input/output service tax
3. Tracking of customer’s due payment
4. Generate & Track Invoicing
5. Real time accounting reports of company