
IT Products Trader and Service Provider
The Client: Integrated Office Equipment & Solutions Pvt Ltd
IOESPL is a well-known trader and service provider of Office Automation IT products manufacture by multinational brand such as Canon, Panasonic, Brother etc. having a Regd. Office in Delhi and Branch Office in Gurgaon. Company is known for quick & effective IT support to its customers.
Challenges:
IOSESP is facing difficulties in Lead reporting, Management & Tracking followed by very low conversion rate. Service request reporting through telephone calls becomes big challenge in tracking & closing of the same to ensure customer satisfaction.
Therefore they needed a integrated software so that they could
- Get Reporting, Managing & Tracking of sales & service leads
- Be able to supervise from remote office
- Report service request directly automatic to the service desk
- Track service request status easily by round the clock
- Prioritize the request by seniors if required
- Ensure customer satisfaction by analyzing tickets transactions history
- Evaluate team members performance
- Data availability round the clock results elimination of excel sheet circulation
Solutions & Benefits:
BORG Suite provided integrated software to IOESPL wherein customer reported incidents can be recorded & tracked in real time followed by Customer Management, Customer auto communication, Auto SMS & Email notification to customers, Lead Management, Lead follow up, Lead tracking etc.
IOESPL enjoyed the following benefits:
- Track & Analyze receivables & payables
- Was able to track input/output service tax
- Tracking of customer’s due payment
- Generate & Track Invoicing
- Real time accounting reports of company
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