Our Client-

RP Infotech is India’s leading Bulk SMS marketing service provider . Rp Infotech offers different alternatives that help any business to keep interacted with their consumer and targeted audience.

RP Infotech has been acknowledged as the best agency for Bulk SMS Services in Delhi, RP Infotech combines the power of new technology with smart marketing strategies. RP Infotech leverages their marketing expertise to deliver a positive ROI for businesses across all industries.Numerous businesses have experienced significant financial improvements after partnering with RP Infotech.

RP Infotech's Challenges-

1. Lack of Business Visibility:

1. RP Infotech struggled to keep track of their day-to-day operations. This made it difficult to understand how the business was performing as a whole.
2. Evaluating the performance of their sales team was challenging. They couldn't easily monitor individual sales activities or measure overall sales effectiveness.

2. Lead Management Headache:

1. Following up with and tracking potential customers (leads) was a major issue. This could lead to missed opportunities and lost sales.

3. GST Invoice Woes:

1. Generating invoices compliant with India's Goods and Services Tax (GST) was a time-consuming process, slowing down their billing cycle.

4. Unmonitored Customer Service:

1. Tracking customer service incidents reported by clients posed a problem. This made it difficult to ensure timely resolutions and improve customer satisfaction.

In search of a one-stop solution to streamline operations and overcome business challenges, RP Infotech discovered the comprehensive and user-friendly BORG™ Suite.

How Borg Suite Solves RP Infotech's Problems -

1. Gain Real-Time Business Visibility:

1. Centralized Dashboard: Borg Suite provides a unified dashboard that gives RP Infotech a real-time view of all their key business metrics. This includes sales performance, lead generation, customer service issues, and more. They can now easily understand how the business is performing and make data-driven decisions.
2. Sales Team Insights: Track individual sales activities and measure overall team effectiveness. Borg Suite can generate reports that show sales pipeline health, conversion rates, and individual sales rep performance.
3. Analytical Reports : Analytical reports are a powerful feature of BORG Suite ERP that allow you to transform your raw business data into actionable insights. These reports can help you understand trends, identify areas for improvement, and make data-driven decisions across all areas of your company.

2. Streamline Lead Management:

1. Automated Lead Capture in BORG Suite ERP : BORG Suite ERP streamlines lead capture for your sales team by automatically collecting leads from social media interactions like Facebook and What’s App, online marketplaces such as India Mart, Google Ads, 99 Acres, from Website and Landing Page and also from IVR. Additionally, your team can manually add leads from phone calls and direct sales interactions, ensuring every potential customer is captured and nurtured within the system.
2. Unleashing the Power of Lead Management and Distribution with BORG Suite ERP: BORG Suite ERP tackles lead management woes with a centralized platform for capturing leads from all sources.It automatically distributes the leads to sales persons and offers real-time tracking and analytics to boost conversion rates, improve sales efficiency, and empower data-driven decision making for your business.
3. Manage Qualifying Leads & Pending follow ups: BORG Suite ERP keeps your sales team organized and laser-focused. With its lead management features, you can seamlessly manage qualified leads and pending follow-ups.Each lead has a dedicated space for tracking interactions, setting reminders for upcoming follow-ups, and scheduling tasks. This ensures no qualified lead gets lost in the shuffle and every potential customer receives timely attention, maximizing your chances of converting them into paying customers.

3. Simplify GST Compliance:

1. Automated GST Invoice Generation: Say goodbye to manual GST calculations and time-consuming invoice creation. Borg Suite ensures compliance with India's Goods and Services Tax by automatically generating accurate and compliant invoices. This accelerates your billing cycle and frees up valuable time for other tasks.

4. Enhance Customer Service:

1. Online Ticketing System: BORG Suite offers a centralized platform for managing customer service inquiries through its BORG Service Desk. Customers can conveniently submit tickets online, while service representatives can efficiently track using classifications like Critical, High, Medium, Low, and Very Low, and resolve these issues. This streamlined process leads to improved response times and increased customer satisfaction.

By implementing Borg Suite, RP Infotech can eliminate their operational headaches and focus on what matters most - growing their business.

RP Infotech Enjoyed following benefits of BORG Erp - 

1. Boost Efficiency and Accuracy:

1. Effortless GST Invoicing: Generate error-free GST invoices instantly with Borg Suite's automated system. Save time and ensure compliance with India's tax regulations.

2. Sales Conversions:

1. Lead Management Powerhouse: Never lose track of a potential customer again! Manage leads effectively with lead capture, tracking, and automated follow-up reminders. Your sales team will be empowered to close more deals.

3. Seamless Communication & Payment Tracking:

1. Automated Notifications: Stay connected with customers and prospects through automatic SMS and email notifications for payments, reminders, and greetings. This encourages better communication and streamlines the payment process.

4. Enhanced Customer Service:

1. Online Ticketing System: Empower your customers to submit support tickets directly through an online interface. Borg Suite allows for efficient issue tracking, prioritization, and resolution, leading to happier and more satisfied customers.

5. Data-Driven Decision Making:

1. Customer Behavior Insights: Gain a deeper understanding of your customer base. Borg Suite provides valuable data that helps you tailor your offerings and marketing strategies for maximum impact.
2. Performance Tracking Made Easy: Generate comprehensive reports to track business performance, team effectiveness, and individual employee contributions. Make informed decisions based on real-time data.

6. Streamlined HR Management:

1. Borg HR Module: Simplify human resource management with Borg Suite's dedicated HR module. Manage employee information, attendance, leave requests, and more, all in one centralized platform.

Overall, Borg Suite empowers RP Infotech to:

1. Increase efficiency and accuracy in core business processes.
2. Achieve higher sales conversions through effective lead management.
3. Strengthen customer relationships with improved communication and service.
4. Make data-driven decisions for continuous improvement.
5. Simplify HR management for a more streamlined workforce.

By leveraging Borg Suite, RP Infotech can unlock a new era of operational excellence and achieve remarkable business growth.