Borg Suite for Strong Customer Relationship

In the competitive edge, Every SME needs to build strong relations with customers to generate more sales, repeated sales, gain business through their references, etc.

Customer relations does have important for startups & small enterprises for growing their business. Startups & Small Enterprises do not have enough budget to hire a sales team for increasing their sales so the only option left to them is to greet customers to build trust with them to get more and more business volume plus referral business.
Now it’s more important to understand how all it can be done as every founder or CXO tries to build good customer relations & generate more sales but few of them get succeeded.

We all know, regular healthy professional Communication helps us build trust & good relations but it’s very difficult to do the same due to multi-tasking people in Startups & small enterprises. Despite trying hard, It simply slipped.
Not to worry at all !! Now, Borg Suite is there to help you out which has been equipped with an auto communication algorithm to communicate with customers on every event.

Customer Relationship for Service Companies

We found most of the service companies in India are struggling in maintaining & retaining their customers. The most shocking thing is that they failed to overcome this challenge. There is a huge gap between service provider & their customer. This results in a very low level of customer satisfaction.

Post-sales service or service under an annual maintenance contract, In both cases, Provider failed to protect customer interest.

BorgSuite opens multi-channel communication with service customers & most importantly everything is being recorded & shared with customers in their email id & registered mobile number.

Communication channels – On-call support, Email Support, Ticketing System & Chat along with service level agreement.

Integrated auto communication in terms of auto SMS & email notification has become another power of this application to engage customers.

Must go through from Key Features of BORG Sales Automation Module.

Customer Relationship for Product based companies

Product-based businesses often have their distribution channel to market their products. It becomes very important for product-based companies to generate more sales from their distributors & how companies can engage them to generate more revenue from their distribution channel.

BorgSuite facilitates product-based companies to provide login access to their distributors wherein distributors can generate GST Invoices, Manage their sales, Capture leads, Manage Leads, Generate online orders, Track their orders, manage their Inventory, etc.

Moreover, Integrated Auto communication in the form of auto SMS & email at various events like a notification when order status gets changed to distributor mobile no.
Thus, BorgSuite is integrated with a power pack customer engagement tool to develop trust & retain customers.