The Client –

MERCY RO Systems Limited is a 21st century healthcare products company with a vision to make the world a healthy and a happy place. Pioneers in bringing the revolutionary Reverse Osmosis (RO) technology to India, MERCY started its operations from Lucknow, India in 2017.

Over the Years, Brand MERCY has been expended with various kitchen’s appliances with high acceptance by our valued customers.

We have a state-of-the-art manufacturing unit where we research, develop and refine water purification. We maintain the highest standards of quality and hygiene to avoid any contamination. Each product is manufactured and assembled in a sterile environment and tested thoroughly at our quality control lab.

Challenges-

• We were grabbed by various challenges which we are trying to list few of them below-
• Lack of data capturing so it was very difficult to take right decision
• We were not able to track our day to day operation in a effective way
• Very difficult to track individual & team performance
• There was no real time inventory, Stock was not being tracked
• There was no Distributor Dashboard to offer thus lack of professionalism with distributor channel
• It was hassle to prepare Invoices & track them
• Big difficulties in Tracking of Annual Maintenance & reported incidents for service from customers
• Lack of professionalism in the business operation & lacking in building trust with employee & customers
• It was office premises dependency to have a look on worked done.
• Complex Excel sheets were being rotated through mails

Therefore, Company needed an Integrated  & Cost Effective Business Application wherein all challenges can be addressed with single platform or software.

Solutions & Benefits-

We were referred by one of our friends about BORG. We had initiated conversation with Company CEO Mr KP Singh & found the same what we wanted as a BORG™ Suite.

Mercy Enjoyed the Following Benefits in brief –

• Tracking of day-to-day Business Operations around the clock
• Management & Tracking of Leads Reported, Close follow-ups results enhancing conversion
• Quick generation of GST Invoice,Sales Invoice
• Purchase Management & Tracking
• Lead Capturing, Management, Tracking, Follow up reminders
• Inventory & Supply chain Management allows to manage & track stock, Distributors login dashboard, Online order tracking, Stock Tracking etc.
• Generating Service request with BORG Service Desk module wherein AMC Management, Service call Management & Customer updates automatically.
• BORG HR enables us to manage Employee records management & Appointment.