BORG™ Suite for Product Manufacturers & Integrator Companies

The Client –

MERCY RO Systems Limited is a 21st-century healthcare products company with a vision to make the world a healthy and happy place. Pioneers in bringing the revolutionary Reverse Osmosis (RO) technology to India, MERCY started its operations in Lucknow, India in 2017.

Over the years, Brand MERCY has been expanded with various kitchen appliances with high acceptance by our valued customers.

We have a state-of-the-art manufacturing unit where we research, develop and refine water purification. We maintain the highest standards of quality and hygiene to avoid any contamination. Each product is manufactured and assembled in a sterile environment and tested thoroughly at our quality control lab.

Challenges-

• We were grabbed by various challenges which we are trying to list a few of them below-
• Lack of data capturing so it was very difficult to take the right decision
• We were not able to track our day-to-day operation in an effective way
• Very difficult to track individual & team performance
• There was no real-time inventory, Stock was not being tracked
• There was no Distributor Dashboard to offer thus lack of professionalism with the distributor channel
• It was a hassle to prepare Invoices & track them
• Big difficulties in Tracking Annual Maintenance & reported incidents for service from customers
• Lack of professionalism in the business operation & lacking building trust with employees & customers
• It was office premises dependency to have a look on worked done.
• Complex Excel sheets were being rotated through mail

Therefore, Company needed an Integrated & Cost Effective Business Application wherein all challenges can be addressed with a single platform or software.

Solutions & Benefits-

We were referred by one of our friends to BORG. We had initiated a conversation with Company CEO Mr. KP Singh & found the same what we wanted as a BORG™ Suite.

Mercy Enjoyed the Following Benefits in brief –

• Tracking of day-to-day Business Operations around the clock
• Management & Tracking of Leads Reported, Close follow-up results enhancing conversion
• Quick generation of GST Invoice, Sales Invoice
• Purchase Management & Tracking
• Lead Capturing, Management, Tracking, Follow up reminders
• Inventory & Supply chain Management allows for to manage & track of stock, Distributor's login dashboard, Online order tracking, Stock Tracking, etc.
• Generating Service requests with the BORG Service Desk module wherein AMC Management, Service call Management & Customer updates automatically.
• BORG HR enables us to manage Employee records management & Appointment.

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